We at surplusstore.co.uk will never reveal any of your personal details to anyone else, except in the direct course of fulfilling your order.
We know all to well the problems with unsolicited junk mail and spam emails.
We have never and will never pass on any information about you or your purchases to anyone.
All our online credit card transactions are handled directly via HSBC's secure online server meaning the only things that see your card details are HSBC and you!
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and date of birth supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Our warranty periods are as follows...
1 year :- All high power air rifles & pistols
90 days :- All high end metal gearboxed BB AEGs & sniper rifles
60 days :- All low power single shot BB guns.
30 days :- All low power plastic gearboxed BB guns.
If your order has gone outside of your warranty period please call us, we will always try and get something sorted for you.
If for any reason you need to send something back to us please contact us first to discuss the problem, if you need to send it back to us please make sure you include a copy of your packing slip/invoice and a short description of the reason for the return. All returns are tested and if any are found to not be faulty or if the fault is caused by misuse or any reason in the exclusions list below your item will be returned to you and you are liable for the postage charges.
When you do send something back to us please make sure it is well packed and all surfaces are covered. We cannot be responsible for damage incurred in transit of it's way back to us.
If for any reason you do not want your order we offer a 7 day cooling off period within which you can send any item sent directly to you back to us, this does not apply to personalised or customised items or special orders, or any orders that have to be completed via a face to face transaction. Please be careful opening your items this is subject to the items being returned in their original condition with all supplied accessories and in the original undamaged packaging.
If your item is found to be faulty within the first calender month from the date of delivery please contact us for refund, replacement or repair. Please make sure you keep all packaging (in good condition) as we may not be able to refund without these. If your item is damaged due to misuse or neglect this is not covered.
If you need to return an air rifle or pistol to us you can send them direct, the face to face transaction only needs to be in the original sale.
The cost of any "Within 100 miles delivery to your door" service will not be refunded once you have made the "face to face" transaction as you have already received the service.
Do not attempt to repair your items yourself, you will invalidate your warranty! All returns are thoroughly checked and tested and if any are found to have been worked on a refund will not be offered and we will quote you for the cost of repairing the item or if a repair is not wanted, the item will be returned to you and you will be liable for the postage costs
Our warranty does not include the following...
Shipping costs of returning the items back to us,
Any problems caused by accidental/negligent damage.
Certain high wear components, I.e. Hop rubber, o-rings,pistons, gas magazines etc
Any problems arising from misuse.
Any problems arising from any repairs/upgrades not carried out by Surplusstore.co.uk
Any problems arising from the use of sub-standard ammo (please ask for details of the appropriate ammunition)
You will invalidate your warranty if:
Your item has been altered or adjusted in any way (unless carried out by our engineers)
You use Co2 capsule not designed for air weapons.
A problem has arisen from the use of sub-standard BBs (please ask for details of the appropriate Bbs)
Any lubricant not recommended by us has been used with airsoft weapons, never ever use WD40!
You charge your battery for more than the recommended time, this may also cause a fire hazard!
You use any gas other than 134a/144a or Abbey Predator Ultra in your Marui GBB.
English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.
Any refunds granted outside the first 7 days will be minus the delivery costs and minus a 15% restocking fee.
Postage & Packing costs £4.50 across the board!
Yes, that's right all standard orders placed on our website for delivery within the mainland UK*, over the phone or via email will have secure signed for delivery for just £4.50!
All orders no matter what the cost a sent via an insured signed for service which at minimum standard will be Royal Mail Recorded Delivery up to Parcel Force 24Hr signed for or APC Couriers 24Hr signed for.
Please note however, although some of these are 24Hr services, they are not guaranteed next day or Saturday services, we can offer those at an extra charge, please call us for details on 01293 525880 Ext.1
If you do not receive your order within a few days of receiving your 'dispatched' email don't panic! Just drop us a line and we can make sure you have all the tracking details you need (if you haven't already got them!).
Please check ALL deliveries before you sign for them, either refuse to sign for them or have the delivery person check the contents with you if the package appears damaged, only sign for the order if you are satisfied, any other circumstances sign for the order as unchecked. If you sign for an order as in good condition we may find it hard or impossible to claim compensation if the items are later found to be damaged.
Air Weapon Specific Delivery Information.
Due to Government legislation we can not deliver Air Weapons or Air Weapon parts (including Silencers/Moderators) direct to you for free (These have to be purchased in a face to face transaction) so there are three options if you would like to order this item from us, with each you MUST be able to present two valid forms of I.d. outlined below
Any queries please contact us 9.30-5.30 Monday To Saturday on the number below, or email us anytime and we will get back to you as soon as possible!
1. You can collect direct from us from the address below, we are less than 5 minutes walk from a mainline London to Brighton train station (Three Bridges), 10 minutes drive from Gatwick airport.
2.We can offer a to your door delivery service if you are within 100 road miles of our address (below), please choose from the drop down listing below your item if you would like this option and we will arrange for our representative to deliver the item and check the I.d. in a face to face transaction. If you would like to order more than one applicable item please call us and we can combine the delivery to make it more cost effective for you.
3. If you are further away we can also deliver these to your local Registered Firearms Dealer (RFD) for around a £20.00-£30.00 admin charge, this is charged by the dealer themselves and varies shop to shop, we will deliver to them free of charge. If you would like to order these items we can sort out the rest for you, please be aware that the admin charge is additional, payable on collection and you will be asked for an official form of photo I.d. that matches the address on your order and authorized card's billing address.
Please note, if you choose the "within 100 miles delivery to your door" service and you are not present to accept the delivery at the prearranged time or you do not have the correct identification the service fee is non-refundable and you will have to pay again for it to be re-delivered.
Some of the items we sell are dangerous and it is your responsibility to use them safely and within the law. We cannot take any responsibility for negligent or dangerous use of any of our products.
If you have an Imitation Firearm (Two Tone or clear plastic) do not attempt to turn it into a Realistic Imitation Firearm, it is illegal and without a defence is punishable with up to a year in prison or a fine up to level 5 on the standard scale (at time of writting £5000) or both! Seriously people, do not even talk to us about this as without a defence you may be refused service!
Please bear in mind although we do need to charge for the paint spraying is not a high end paint job so there maybe small imperfections in the finish and the paint may wear or chip over time or with contact. Unfortunately due to varying the nature of the products this is unavoidable.
All information is correct at the time each product is listed but we do have rare cases when certain details are changed by the producers and we are not informed. If this happens and the item is not supplied as stated please make sure you contact us as soon as you know and we will make sure the issue is corrected for you and the information is updated on our website.
We do try and keep abreast of all the current legislation on the items we sell but we are not lawyers and our interpretation may differ significantly from someone in the profession! We do offer some guides for use within the law, these should be taken as guidelines, for more definitive information either consult a lawyer or contact the BASC ( http://www.basc.org.uk/ ) in the case of Air Rifles, Pistols, pest control & hunting.
*Online discount only applies instore when mentioned before payment is made. Please do not forget to ask about online discount in person instore otherwise you may be charged full price.